Last updated: June 2026
What's covered
- Screen, battery, buttons, and charging — any manufacturing defect
- Failures under normal kid use (yes, including the playground)
- Bands and charging cables for 6 months
What's not covered
- Loss or theft
- Damage from disassembly or unauthorized repair
- Cosmetic wear that doesn't affect function
Making a claim
Email support@biggerfive.com with your order number and a short description (photos help!). If the issue is covered, we repair or replace it free — usually with a replacement shipped within 48 hours.
Questions about this policy? Contact us — we reply within a day.